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Rescue · Shopify

Shopify project rescue, when your developer can’t finish the job.

You paid for a working Shopify store. Instead you have missed dates, broken features or a developer who stopped replying. We look at what exists, tell you what can be kept, and get the store finished and launched. JLB USA is a Shopify Partner.

Shopify Partner.

Free written assessment.

Fixed price, paid by milestone.

Get your Shopify store finished

Thirty minutes on your store, what is left and when you need it live. The written assessment that follows is free. The South Florida Business Journal named us one of its Top 25 website design and development firms three years running. Or call 954-539-5678.30 minutes on your store. Free, no obligation.

Pick a time

Signs your Shopify project needs rescuing

  • The launch date has moved more than once, and nobody can say what is left.
  • The developer or agency takes days to reply, or has stopped replying.
  • Test orders fail: checkout errors, wrong tax, wrong shipping rates, deposits or subscriptions that do not charge.
  • Apps are installed but not set up, or fight with each other and the theme.
  • Inventory, fulfillment or marketplace listings do not stay in sync.
  • There is no list of what was done, and no handover notes.

None of this means starting over. Most unfinished stores we see are much further along than they feel. The design and the product setup are often fine; it is the apps, integrations and testing that were never finished.

What we take over

Unfinished stores

A new store that is part built. We finish it inside the existing theme and design rather than proposing a rebuild.

Theme and custom code

Theme changes another developer started, custom sections and scripts, cleaned up and documented.

App setup

Rentals, deposits and partial payments, subscriptions, tax apps, reviews and search, configured and tested together.

Shipping, tax and checkout

Carrier rates, shipping rules, tax settings and checkout behavior checked with real test orders.

Integrations and marketplaces

Fulfillment, inventory, accounting and multichannel tools such as Amazon, eBay or Reverb listings.

Learn more →

Shopify Plus

Larger stores with wholesale, several storefronts or custom checkout needs.

Learn more →

Stores we have stepped into

We are often the second team on a store. Two examples:

A rental store that had stalled

One of our current clients rents out high-ticket products through a Shopify store. Her previous development company had been working on the store for months with little to show for it. In our first three weeks, we finished more of the work than had been completed in the several months before.

The Maison Marie home page, built by JLB USA

The Maison Marie

Store-flow fixes and fulfillment integrations

A clothing rental and membership store on Shopify that was already running. We fixed problems in the store flow, connected shipping and fulfillment to third-party systems, and redesigned the front end.

Visit the live store →

We also build Shopify stores from scratch and move stores to Shopify from other platforms. See Shopify development and Shopify migration.

How a rescue works

  1. A free 30-minute call. What the project was meant to do, where it stands, and what is due when.
  2. A free written assessment. We go through the store admin, theme, apps and settings, and run test orders. You get a list of what works, what is broken, what is risky, and our honest view on what to keep and what to replace. The report is yours whether or not you hire us.
  3. A fixed price, paid by milestone. Scope, price and timeline in writing. Each payment is tied to something you can see working. No monthly retainer is required.
  4. Urgent problems first. Anything losing you orders, leads or data gets fixed before the rest of the work.
  5. Finish, test and hand over. The remaining work, tested against a checklist you sign off, then written notes and a walkthrough so you are never stuck with one supplier again, including us.

Request a free rescue assessmentCall 954-539-5678

What we need to start

None of this has to be tidy. Send what you have, and we will fill in the gaps on the call.

  • Your store address (the myshopify.com one is fine) and which Shopify plan you are on.
  • A rough list of what is finished and what is not, even a few lines in an email.
  • Which apps you use or planned to use.
  • The original scope or quote from the previous developer, if you have it.
  • Your target launch date, and anything driving it.

Access, backups and confidentiality

  • Your accounts stay yours. We work through our own logins that you grant and can remove at any time. You never need to share your password.
  • Backups before changes. We take a copy of what exists before we touch it, so nothing the previous team built is lost.
  • Your information stays private. Your code, data and customer details are used for your project only.
  • No blame game. We deal with the previous developer, agency or app vendors politely and in writing when we need something from them.
  • On Shopify, we send a collaborator request from our Partner account. You approve it and choose what we can see.

Questions we hear

Can you work on a store someone else built?

Yes. Most rescue work is exactly that. We review the theme, apps and settings first, so we know what we are taking on before we quote.

Do we have to start over?

Usually not. Our first aim is to finish the store you have. If part of it would cost more to repair than to replace, the assessment says so and explains why, and you decide.

Can you fix a live store without disrupting sales?

Yes. Theme work is done on a copy of the theme and published when it has been tested, and app changes are tested before they reach customers.

What if the previous developer owns the store or the code?

Shopify lets the account owner transfer the store, and themes can be exported. We tell you what to ask for and help you request it. If something cannot be recovered, we tell you that plainly, along with the cost of rebuilding it.

How much does a rescue cost?

The call and the written assessment are free. After that you get a fixed price, paid in milestones as each part works. We do not publish prices because no two unfinished stores are alike.

How long will it take?

It depends on what is left, and the written proposal gives you a timeline before you commit. We will not promise a date before we have looked at the store.

Other projects we take over

Is your Shopify store stuck at 80% done?

Request a free rescue assessmentCall 954-539-5678