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E-commerce · B2B

What a B2B ecommerce store really needs

Customer pricing, quotes, net terms and a clean ERP connection matter more than the platform. Here is how to plan it and choose.

Customer pricing and net terms

ERP sync planned first

Platform choice by complexity

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The short answer

B2B ecommerce means selling to other businesses through a website, instead of by phone, email and spreadsheet. A working B2B store does four things a consumer store does not: it shows each customer their own prices, lets buyers request and accept quotes, lets approved accounts pay on net terms or by purchase order, and keeps orders, inventory and invoices in sync with your ERP or accounting system.

Most growing distributors and manufacturers can do this on Shopify, BigCommerce, Adobe Commerce or WooCommerce. The platform matters less than getting pricing rules, account structure and the ERP connection right before you build. According to the US Census Bureau, ecommerce was 17.1% of US retail sales in the second quarter of 2026, and business buyers now expect the same self-service from their suppliers.

B2B vs B2C ecommerce: what is actually different

A consumer store sells one price to anyone with a card. A business store sells to accounts with history, contracts and approval rules. The differences show up in five places:

  • Who buys. One company may have several buyers, an approver and an accounts payable contact, each needing different permissions.
  • What they pay. Contract prices, tiered volume breaks and customer-specific catalogs, often hidden from the public.
  • How they pay. Net 30 or net 60 terms, purchase order numbers, ACH and stored cards, with invoices instead of instant card capture.
  • How much they order. Case packs, minimums and order increments, plus fast reordering of the same 40 SKUs every month.
  • What happens after the order. The order has to land in the ERP with the right customer number, price and tax status, and shipping and invoice data have to come back.

Features a B2B store needs

Use this as a requirements list before you talk to any platform or agency. Mark each item as day one, later or not needed.

Company accounts

Companies with multiple locations and buyers, roles for who can order, who can approve, and who only views invoices.

Customer pricing

Price lists or catalogs per customer group, volume breaks, and the option to hide prices from anyone not logged in.

Quotes

A way for buyers to request a quote from their cart, and for sales reps to send a draft order the buyer can accept and pay.

Net terms and POs

Payment on account with terms, PO number capture, credit limits and payment reminders tied to invoices.

Order rules

Minimums, maximums and increments per product, so the cart matches how you actually ship.

Fast reordering

Quick order forms by SKU, saved lists and one-click reorder from order history.

Two items are often forgotten. Tax exemption: wholesale buyers buying for resale need their exemption certificate on file so tax is not charged. Sales rep access: reps should be able to place orders on behalf of customers, so phone and email orders flow through the same system.

Platform options for B2B ecommerce

As of 2026, every major platform has native or add-on B2B tools. The right fit depends on catalog size, how custom your pricing is, and how much code you want to own.

  • Shopify. Shopify B2B now runs on the Basic, Grow and Advanced plans as well as Shopify Plus, with companies, net terms, quantity rules and volume pricing. Lower plans are capped at three active B2B catalogs and cannot assign catalogs directly to individual companies; Plus removes those limits. Good for brands that sell both direct and wholesale from one store.
  • BigCommerce B2B Edition. Adds company hierarchies, buyer-specific price lists, sales quotes, and purchase orders and invoices on net terms, with ERP integrations available through apps, partners and APIs. A strong option for distributors with complex account structures.
  • Adobe Commerce. Its B2B module includes company accounts, shared catalogs with custom prices, negotiable quotes, purchase order approvals, requisition lists and pay-on-account credit lines. Most flexible, and the most expensive to build and maintain.
  • WooCommerce. B2B features come from extensions for wholesale pricing, quotes and payment terms. Workable for smaller catalogs on WordPress, but every extension is another thing to update and test.
  • A portal from your ERP vendor. Some ERP systems sell a customer portal. It can be quick to switch on, but design, search and marketing are usually weak, so it rarely replaces a real storefront.

ERP and accounting sync: plan it first

The ERP connection decides whether the store saves your team time or creates double entry. Write down, for each kind of data, which system owns it and how often it moves:

  1. Customers and companies: usually created in the ERP and pushed to the store, so account numbers and terms match.
  2. Prices and catalogs: owned by the ERP or a pricing sheet, synced on a schedule. Decide how quickly a contract price change must appear online.
  3. Inventory: available quantity by warehouse, synced often enough that buyers do not order stock you do not have.
  4. Orders: pushed from the store to the ERP right away, with PO number, ship-to location and tax status.
  5. Shipments and invoices: returned to the store so buyers can track orders and see what they owe.

Prebuilt connectors cover common pairings. Custom pricing logic, unusual units of measure and multi-warehouse rules usually need integration work. Our systems integration team connects stores to ERP, CRM and accounting systems, and we have written about connecting QuickBooks, Shopify and a CRM for smaller setups.

Planning a B2B store?

Book a free 30-minute call. We look at how your customers order today and tell you which platform we would use and what we would build first. No obligation. Pick a time.

How to choose: decision rules

  • You sell direct and wholesale, with a handful of price tiers: Shopify B2B on a standard plan may be enough. Check the three-catalog limit against your tiers first.
  • You need pricing per company, deposits, or many catalogs: look at Shopify Plus or BigCommerce B2B Edition.
  • You have deep customization, multiple brands, complex approvals and an in-house or retained development team: Adobe Commerce is worth the cost.
  • You run WordPress, have a small catalog and simple wholesale pricing: WooCommerce with a carefully chosen set of extensions.
  • Your ERP is old or poorly documented: budget more time for integration than for the storefront, whatever you pick.

A sensible rollout plan

  1. Map how orders work today. Collect five real orders from different customer types and trace every step from request to invoice.
  2. Agree the pricing model. Put every price rule in one place before anyone configures a platform.
  3. Clean the data. Product names, units, images and customer records. Bad data online is more visible than bad data in an ERP.
  4. Launch to a pilot group. Invite ten loyal customers, watch what they struggle with and fix it.
  5. Move reps to the portal. When reps enter phone orders in the store, every order follows the same rules.
  6. Open to all accounts. Then add self-registration with approval for new wholesale customers.

Common mistakes

  • Copying a consumer store design, so buyers hunt through lifestyle pages instead of searching by SKU.
  • Showing list price to logged-in buyers because pricing sync is not ready.
  • Leaving net terms off the site, so your best customers keep emailing orders.
  • Treating search as an afterthought. Business buyers search by part number, so make sure SKUs and alternate part numbers are searchable.
  • Skipping the content. Spec sheets, MSDS files and installation guides answer questions that otherwise become phone calls.

If you are starting from scratch or rebuilding, our web design team builds B2B and wholesale stores on Shopify, Shopify Plus, BigCommerce, WooCommerce and Magento, and you keep the site if you ever leave.

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Questions we hear

What is B2B ecommerce?

B2B ecommerce is selling products to other businesses through a website or portal. It usually adds company accounts, customer-specific prices, quotes, net payment terms and a connection to the seller’s ERP or accounting system.

What is the difference between B2B and B2C ecommerce?

B2C stores sell one public price to individual shoppers who pay by card. B2B stores sell to company accounts with several buyers, contract pricing, minimum quantities, purchase orders and invoices on terms.

Can Shopify handle B2B?

Yes. As of 2026 Shopify B2B is available on Basic, Grow, Advanced and Plus. Standard plans are limited to three active B2B catalogs and cannot assign catalogs to individual companies; Shopify Plus removes those limits.

Do I need to connect my store to my ERP?

If you have more than a few dozen wholesale orders a month, yes. Without it, staff re-key orders and prices drift out of date. Decide which system owns customers, prices, inventory and invoices before you build.

How long does a B2B ecommerce project take?

It depends mostly on pricing complexity and the ERP connection. A store on standard B2B features can launch in weeks; custom pricing logic and integration work add time, so plan a pilot launch before opening to all accounts.

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