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Web design · Nonprofits

A nonprofit website that raises money and recruits people

The pages, forms and settings that turn visitors into donors, volunteers and grant-ready proof of impact.

Donation in three steps or fewer

Show impact with numbers and stories

Get ready for Google Ad Grants

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The short answer

Good nonprofit website design does four jobs: it makes giving fast, it makes volunteering easy, it proves your impact, and it gives funders and partners what they need without a phone call. In practice that means a donate button on every page that leads to a short, mobile-friendly form; a volunteer sign-up that feeds a list your staff actually checks; impact pages with real numbers and real people; and an about section that answers the questions a grant officer or board prospect will ask.

It also has to be easy for staff and volunteers to update, because a nonprofit site that only one person can edit goes stale fast. Below is what each part should include, the mistakes we see most, and a checklist you can use to judge your current site.

Make the donation flow short and trustworthy

Many gifts are lost between the donate button and the confirmation screen. Every extra field, page load or redirect is a reason to stop. Aim for this:

  • One clear donate button in the header of every page, in a color nothing else on the site uses.
  • A form in three steps or fewer: amount, contact details, payment. Preset amounts with a short note on what each one does (for example, what a month of a program costs) help people decide.
  • A monthly giving option shown next to one-time gifts. Recurring gifts give you steadier, more predictable income.
  • Wallet payments such as Apple Pay and Google Pay, which many donation platforms support, so mobile donors do not have to type a card number.
  • Stay on your domain where possible, or use an embedded form. Sending people to an unfamiliar site at the last step costs trust.
  • An automatic receipt that meets IRS rules. For gifts of $250 or more, the IRS requires a written acknowledgment that includes your organization’s name, the cash amount (or a description, not the value, of a non-cash gift), and a statement of whether you gave any goods or services in return, with a good-faith estimate of their value if you did. Confirm the wording with your accountant.

Then test it. Give $5 from a phone on cellular data and time how long it takes. If it is longer than a minute, there is work to do.

Volunteer and event forms that staff can actually use

A volunteer form is only as good as what happens after someone submits it. Before you design the form, decide where the data goes and who follows up.

  • Ask only what you need for the first contact: name, email, phone, interests and availability. Collect background-check details later, in a secure system.
  • Send every submission to a shared inbox or your CRM, not one person’s email.
  • Send an automatic reply that says what happens next and when.
  • List current opportunities on their own page with dates, time commitment and location, so people can self-select.
  • For events, use one registration tool and link to it from the event page rather than posting PDFs or flyers as images.

Prove your impact on the page

Donors and funders want to know the money works. A vague mission statement does not show that. Specifics do.

Numbers

Three to five figures you can stand behind, updated each year: people served, meals delivered, hours of tutoring. Say what period they cover.

Stories

Short stories about one person or family, with permission and a photo. One real story outperforms a page of general claims.

Money

Where a dollar goes, your latest annual report and your Form 990 or a link to it. Grant officers look for these.

Put a short version of this on the home page and a full version on its own impact page. Link to it from every donate and grant-related page.

Pages funders, partners and board prospects look for

Grant officers and corporate partners often check your site before they call. Make their visit easy:

  • About and leadership: mission, history, staff and board with short bios.
  • Programs: one page per program, each with who it serves, where, and the results.
  • Financials: annual reports, audited statements if you have them, and your EIN.
  • Partners and funders: logos and a sentence on each partnership, with permission.
  • Press and contact: a media contact and a general contact that a person answers.

Get ready for Google Ad Grants

Google Ad Grants gives each qualifying nonprofit access to up to $10,000 per month in search ads on Google.com, according to Google’s Ad Grants page. Your organization must hold valid charity status, and Google has a separate website policy your site must meet.

The account rules matter too. As of 2026, Google’s account management policy says accounts not using only Smart campaigns must keep a 5% click-through rate each month, and accounts that miss it two months in a row are temporarily deactivated. Accounts created since 2018 must also have valid conversion tracking and record at least one conversion a month. That means your site needs clear conversion points, such as a donation, a volunteer sign-up or a newsletter sign-up, with tracking set up before you apply. A site with thin program pages and no tracking will struggle to use the grant well.

Want a second opinion on your site?

Book a free 30-minute call. We look at your website, search and marketing with you and tell you what we would change first, whether you hire us or not. Pick a time that works for you.

Accessibility is part of the mission

Many nonprofits serve people with disabilities, older adults or people on older phones. The Department of Justice’s guidance on web accessibility lists common barriers: images without text alternatives, poor color contrast, videos without captions, forms people cannot complete and pages that only work with a mouse. Fixing these makes the site better for everyone and reduces legal risk. This is general information, not legal advice. Our guide to ADA website accessibility requirements goes further.

Mistakes we see most on nonprofit sites

  • A donate button that opens a PDF or a generic payment page with no branding.
  • Event pages left up months after the event.
  • Program descriptions written for insiders, full of acronyms.
  • Slow pages caused by huge photos uploaded straight from a camera.
  • A site only one former volunteer knows how to edit.
  • No tracking, so nobody knows which pages lead to gifts.

A quick checklist for your current site

  1. Can someone donate from a phone in under a minute?
  2. Is there a monthly giving option?
  3. Do donors get a receipt that meets IRS requirements?
  4. Does every volunteer form go to a shared inbox or CRM with an automatic reply?
  5. Are your impact numbers current and dated?
  6. Can a grant officer find your annual report and leadership in two clicks?
  7. Are donations and sign-ups tracked as conversions?
  8. Can at least two staff members update the site without help?

How JLB USA builds nonprofit websites

JLB USA has built websites for growing organizations for more than 15 years, starting in Fort Lauderdale and Boca Raton, with 500+ clients and 1,000+ projects. Our custom WordPress websites usually launch in 6 to 10 weeks, your staff can edit them, and you keep the site if you ever leave us. We set up redirects from your old pages so search rankings carry over, and we can connect donation and volunteer forms to the CRM or email platform you already use.

If you plan to use Google Ad Grants or paid search, our Google Ads management team can help set up conversion tracking that meets the program’s rules.

Book it now · Free

Book a free 30-minute call

Pick a time. We look at what you have now with you and tell you what we would change first. No obligation.

Prefer to talk now? Call 954-539-5678, or send the form and we’ll contact you.

Questions we hear

What pages should a nonprofit website have?

At minimum: home, about and leadership, one page per program, an impact page, a donate page, volunteer and events pages, financials such as your annual report, and contact. Funders often check the about, impact and financials pages before they call.

How do I make my donation page convert better?

Keep the form to three steps or fewer, offer preset amounts with a note on what each does, add a monthly option, accept wallet payments and keep donors on your own domain. Test it from a phone on cellular data.

Does my nonprofit website need to meet Google Ad Grants rules?

If you want to use Ad Grants, yes. Google has a separate website policy, and the account rules require a 5% monthly click-through rate and at least one conversion a month for accounts created since 2018. Clear conversion points and tracking on the site make that possible.

What should a donation receipt include?

For gifts of $250 or more, the IRS requires a written acknowledgment with your organization’s name, the amount, and a statement of whether any goods or services were given in return. Confirm the exact wording with your accountant.

How long does it take to build a nonprofit website?

JLB USA’s custom WordPress websites usually launch in 6 to 10 weeks, depending on how many programs and integrations you have and how quickly content is ready.

Related services

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